Frequently Asked Questions

There are three simple ways to join:

1. Download the free PC Plus™ app

2. If you have a PC Financial debit, personalized prepaid card or credit card, register your existing card online at pcplus.ca

3. Pick up a free PC Plus™ card in-store and activate it online at pcplus.ca

If you would like to join the PC Plus™ program and you cannot register online or download the mobile app, please contact Member Services at 1-855-6PC-PLUS (672-7587) to assist.

No. Anyone can join by downloading the app to their smartphone. Or, you can pickiup a free PC Plus™ card in-store and activateit online.

No, a plastic card is not always required. The PC Plus™ app will allow you to load offers and earn points in store, however, for those that prefer convenience options like Shop & Scan or pay at the pump in our gas locations, a plastic card is the only way to identify you as a member without seeing an attendant.

Yes. Visit your mobile app store (either iTunes App Store or Google Play for Android and BlackBerry devices) and download the PC Plus™ app.

The PC Plus™ program is available to all Atlantic Superstore, Dominion (Newfoundland and Labrador), Bloor Street Market, Extra Foods, Fortinos, Loblaws, Loblaws City Market, Loblaws Great Food, Provigo, Provigo Le Marché, Real Canadian Superstore, Save Easy, Valu-mart, Your Independent Grocer, and Zehrs stores’ customers who are Canadian residents, aged 14 and up.

No, there is no cost to join the program.

You must be at least 14 years of age to register for the program.

No. The rewards program is designed for individuals and families to enjoy. It is not for business or commercial use.

Yes. To join the PC® Plus program, you must be a Canadian resident.

The PC Plus™ program is available at the the following stores across Canada Atlantic Superstore, Dominion (Newfoundland and Labrador), Bloor Street Market, Extra Foods, Fortinos, Loblaws, Loblaws City Market, Loblaws Great Food, Provigo, Provigo Le Marché, Real Canadian Superstore, Save Easy, Valu-mart, Your Independent Grocer, and Zehrs. You can also earn points on fuel at select Gas Bar, Refuel, At the Pump and À Plein Gaz stations.

Please use the store locator to find a participating location near you.

No. You don’t need a smartphone to join. However, downloading the PC Plus™ app is a convenient way to get the most out of the program.

Yes. Currently, the program is available in English and French.

Once you join, you’ll get personalized offers sent to you that let you earn points when you load your offers and buy the items at participating stores. Once you save up your points, you can redeem them to get dollars off your grocery bill. As a member, you also have access to convenient online tools, including dinner suggestions, a shopping list and a meal planner.

When you shop and swipe your PC Plus™ app or card at the checkout, the program remembers what you buy and tailors your offers to the food and products you buy most.

By partner, we mean companies that participate in the program by purchasing points, so that offers on their products or services can be made to individuals who collect points through the PC Plus™ program.

Open the PC Plus™ app and click “Load All Offers”. On the web, sign in to your account, visit the Offers section and click Load All Offers To My Card. Once loaded, your offers are ready to be used in-store.

After you load your offers, they remain in the Loaded tab on the app and in the Offers section on pcplus.ca until they expire.

Yes. You can download the PC Plus™ app or view the mobile version of pcplus.ca on your phone.

Emails let you know when new offers become available for you to load and enjoy. They also help you learn about all the great things the PC Plus™ program has to offer. If you choose not to receive emails from the PC Plus™ program, you will need to sign in to pcplus.ca or the app at least once a week to view your offers and load them to your card.

When you sign up to receive emails or text messages from the PC Plus™ program, you’ll get a reminder when your new offers are available. As well, new offers will appear in the Offers section of your account on pcplus.ca.

Yes. You can choose the way you would like to receive your program notifications. To set your preferences, visit My Account and click Communication Preferences.

Most of your offers are selected specifically for you, based on the way you shop. Your friend received a different offer because he or she has different shopping habits.

This is how you earn points. Loading offers to your PC Plus™ card allows you to earn points when you buy the qualifying items at participating stores.

Yes, all offers have an expiration date. You can find the expiry date of each offer by clicking on the offer and viewing the details. The terms of each offer, including restrictions, are also outlined in the details. Your offers appear in your offers section until they expire.

If you forget to load your offers one week, you will not be able to earn the points associated with those offers once they expire. To get the most out of the program, make loading offers part of your weekly shopping routine. That way, you’ll never miss out on something great.

Once you use the offer and earn the associated points, it appears in the Offers section of your PC Plus™ account as “Earned”.

Your offers can be used at any of the following participating stores across Canada: Atlantic Superstore, Dominion (Newfoundland and Labrador), Bloor Street Market, Extra Foods, Fortinos, Loblaws, Loblaws City Market, Loblaws Great Food, Provigo, Provigo Le Marché, Real Canadian Superstore, Save Easy, Valu-mart, Your Independent Grocer, and Zehrs. Please use the store locator to find a participating store near you.

Digital offers are offers you have loaded to your account either online at pcplus.ca or via the PC Plus™ app.

In-store offers are offers available at participating stores or on items in your store flyer.

Sometimes the PC Plus™ program will make offers based on your total spend on a transaction or grouping of products. These are considered bonus offers. Bonus offers may appear online or on your app, or in your participating store.

To earn points, just load your offers to your PC Plus™ card online or through the PC Plus™ app, then show your card when you buy the qualifying items in-store. You’ll also get bonus offers, flyer offers and in-store offers to enjoy. The more offers you take advantage of, the more points you earn.

This is the short form spelling of points. It sits beside the points value of an offer.

When you sign in to your account your points balance appears in the top right corner of every page. To see the details of your balance, go to My Account and then click Transactions. If you’re using the PC Plus™ app, select Transactions right from the springboard. Your points balance is also printed on your receipt every time you shop with your PC Plus™ card.

No. Your points don’t expire. However, you do forfeit your points if you don’t use your account for two (2) years.

1,000 points is equivalent to $1. Once you accumulate 20,000 points, you can redeem $20 off your grocery bill. If you are redeeming more than 20,000 points, you must redeem the additional points in increments of 10,000. For example, if you have 37,000 points, you can redeem $30 off your purchase, with a remaining balance of 7,000 points.

When you show your PC Plus™ card at checkout, the cashier will let you know the reward value of your balance, so you can choose to save them up or redeem a portion right away.

You can redeem your points for just about everything available atparticipating stores, excluding tobacco, alcohol, lottery tickets, or any products or services prohibited by law or as we determine from time to time. In certain provinces, you will also be prohibited from redeeming your points on prescription medication, over-the-counter medication and milk. Third party retailers, including The Mobile Shop, the cleaners and Wine Shop, are also excluded from the program. Please see our Terms of Use for more details.

The points belong to the person who originally registered the account. However, if you add another card to your account and set it up for earning and redeeming points, the person carrying the card will also be able to redeem the points in-store. If you give someone else access to your account, you remain responsible for that person’s access and/or use of your account.

The more offers you take advantage of, the more points you earn. You can :

- Look for your personalized weekly offers in emails, your online account, or the PC Plus™ app.

- Look for offers in your store’s flyer

- Look for offers on items inside your store

- Look for bonus offers

If you are using the PC Plus™ app:

Go to the Transactions section of your app and locate the transaction you are missing points from. Click on that transaction and select“Points Inquiry”. Complete the points inquiry form, submit it and we’ll look into your missing points right away.

If you are online:

Go to My Account and select “Points Inquiry” from the Transactions section. Complete the points inquiry form, submit it and we’ll look into your missing points right away.

No. If you don’t show your PC Plus™ card or app, you won’t earn points when you buy the qualifying items. That’s why it’s important to bring your card every time you shop. Remember to always show it at the beginning of your transaction.

No. The cashier can’t look up your account number. You can always view your account details on the PC Plus™ app.

Your PC Plus card can be used at any of the following participating stores across Canada: Atlantic Superstore, Dominion (Newfoundland and Labrador), Bloor Street Market, Extra Foods, Fortinos, Loblaws, Loblaws City Market, Loblaws Great Food, Provigo, Provigo Le Marché, Real Canadian Superstore, Save Easy, Valu-mart, Your Independent Grocer, and Zehrs. Please use the store locator to find a participating store near you.

If you have a PC Financial® card, you will continue to earn points as you previously did (10 points per dollar with the PC Financial® MasterCard® or the PC Financial® World MasterCard® wherever you shop; and 20 points per dollar with the PC Financial® World MasterCard® or 5 points per dollar with the PC Financial® debit card at participating Loblaw stores across Canada). Points earned with a PC Financial® debit or credit card are in addition to any points you may earn through the PC Plus™ program.

If you haven’t confirmed your account, you won’t be able to redeem points in-store. To confirm your account, follow the link in your membership confirmation email. If you would like another confirmation email sent to you, you can find a link in My Account/Profile/Sign In Details or contact Member Services

No. Points are not transferable between members. However, if you combine multiple PC Plus™ accounts into one, the points will be pooled together. For example, if you and your spouse both have PC Plus™ accounts, you can combine them into one. That way, your points balance will grow faster and you’ll be able to redeem points sooner.

You can combine two accounts online by selecting Combine Accounts under the ‘My Account’ management functions. You will need the email address of the primary account holder in order to complete this action. Please note, this function is only available online through the President’s Choice®, Atlantic Superstore, Dominion, Extra Foods, Fortinos, Loblaws, Loblaws City Market, Maxi, Maxi & Cie, No Frills, Provigo, Provigo Le Marché, Real Canadian Superstore, Save Easy, Valu-mart, Your Independent Grocer, and Zehrs websites. It is not available on pcplus.ca.

Yes. You can donate your points to the President’s Choice® Children’s Charity. Contact us for more information.

You can redeem your points at any participating store across Canada. Please use the store locator to find a participating store near you.

Your points balance instantly updates after a transaction is made with your PC Plus™ card. If you’re using your PC Financial® debit or credit card as your PC Plus™ card, the points you earned as part of the PC Plus™ program will be applied to your balance right away. However, it may take a few days or longer for your balance to reflect the points earned for using your PC Financial® card to pay for your purchases.

Your account balance may be reduced by the number of points earned for that purchase, including any bonus points.

Unfortunately, you will not receive the points if the offer has expired.

Easy. Just tell us what type of suggestions you would like to see. Go to My Account, select Preference and Settings, and then set your Meal Preferences. You can choose whether your suggestions are based on your meal preferences, shopping habits or what’s on sale.

Your staples are items you regularly purchase. For example: eggs, milk and bread. On pcplus.ca, you can save an item as a staple and quickly add it to your list each week.

Within your Shopping List on pcplus.ca, select the staple symbol next to the item you would like to save. Once you’ve saved items as staples, you can quickly add them to your Shopping List by clicking Add My Staples.

To remove a staple item from your Shopping List on pcplus.ca, simply unselect it. The next time you add to your staples, the item will no longer be listed.

No. Unfortunately, at this time, you cannot add meals outside of our recipe collection.

No. Unfortunately, at this time, you cannot export your Meal Plan.

Your PC Plus™ card can be used at any of the following participating stores across Canada: Atlantic Superstore, Dominion (Newfoundland and Labrador), Bloor Street Market, Extra Foods, Fortinos, Loblaws, Loblaws City Market, Loblaws Great Food, Maxi, Maxi & Cie, No Frills, Provigo, Provigo Le Marché, Real Canadian Superstore, Save Easy, Valu-mart, Your Independent Grocer, and Zehrs.

You can use your PC Plus card at participating Gas Bar, Refuel, at the pump or plien a gaz stations.

Please use the store locator to find a participating location near you.

Simply scan your PC Plus™ card at the beginning of the transaction. That’s it!

To redeem points, show your PC Plus™ card before you pay and let the cashier know that you would like to redeem some of your points.

Simply show the barcode on your mobile PC Plus™ card to the cashier at the beginning of the transaction. They’ll either scan it or key in your number. To redeem points, show your barcode before you pay and let the cashier know that you would like to redeem some of your points.

The program allows you to have and use multiple cards linked to a single account. The different numbers on your card, key tag, or mobile app barcode identify the individual devices, so you can track which device was used to earn or redeem points.

If you’ve lost your PC Plus™ card or key tag, you can visit a store to pick up a new one. If you think you may have just misplaced it, sign in to your account and change your card settings to “earn only”. That way, while you search for your card, you can rest assured no one will redeem your points. Once you find your card, you can change back your setting. The program is not responsible for any lost points on your account if you fail to notify us that your card has been lost or stolen.

No. Once you delete a PC Plus™ card, key tag or app from your account, it can no longer be used to earn and redeem points.

No. You should only have one PC Plus™ account. However, you can have multiple cards attached to your one account. If you have a PC Plus™ account and a PC Financial® account, combine them online by selecting Combine Accounts under the ‘My Account’ management functions . Please note, this function is only available online through the President’s Choice®, Atlantic Superstore, Dominion, Extra Foods, Fortinos, Loblaws, Loblaws City Market, Maxi, Maxi & Cie, No Frills, Provigo, Provigo Le Marché, Real Canadian Superstore, Save Easy, Valu-mart, Your Independent Grocer, and Zehrs websites. It is not available on pcplus.ca.

When you shop and present your PC Plus™ card, your purchase history, shopping patterns, and the offers you use are analyzed so that we can provide you with personalized offers you’ll really like. This information helps to give you a more personalized experience. Your privacy is our top priority. View our Privacy Policy to learn more. A copy of our Privacy Policy is also available at customer service at participating stores.

No. Your membership does not expire.

To change your address, sign in to your PC Plus™ account, go to My Account and then Profile. Once there, select the Personal Info tab to make your changes. Please contact us to change your name.

To change your password, sign in, go to My Account, click Change password, and then follow the instructions.

When you sign in, your points balance appears in the top right corner of every page. To see the details of your balance, go to My Account and then click Transactions. If you’re using the PC Plus™ app, select Transactions right from the dashboard. Your points balance is also printed on your receipt every time you shop with your PC Plus™ card.

Yes. Your transactions are updated instantly on pcplus.ca. However, it may take a few days or longer for your balance to reflect the points earned for using your PC Financial® card to pay for your purchases.

Yes. If you are the primary account holder, you can combine two accounts online by selecting Combine Accounts under the ‘My Account’ management functions. You will need the email address of the primary account holder in order to complete this action. Please note, this function is only available online through the President’s Choice®, Atlantic Superstore, Dominion, Extra Foods, Fortinos, Loblaws, Loblaws City Market, Maxi, Maxi & Cie, No Frills, Provigo, Provigo Le Marché, Real Canadian Superstore, Save Easy, Valu-mart, Your Independent Grocer, and Zehrs websites. It is not available on pcplus.ca.

Yes, you can combine two PC Plus™ accounts online by selecting Combine Accounts under the ‘My Account’ management functions. You will need the email address of the primary account holder in order to complete this action. Once you’ve confirmed the account merge online, the action can not be undone, the points will be moved from the one account to the other and the second account will be deactivated.

Please note, this function is only available online through the President’s Choice®, Atlantic Superstore, Dominion, Extra Foods, Fortinos, Loblaws, Loblaws City Market, Maxi, Maxi & Cie, No Frills, Provigo, Provigo Le Marché, Real Canadian Superstore, Save Easy, Valu-mart, Your Independent Grocer, and Zehrs websites. It is not available on pcplus.ca.

It can take up to 3 business days for our teams to respond. We apologize if your response is delayed. Please contact us for assistance.

Your home store will change automatically up to two months after you start shopping regularly at your new store.

Visit My Account, go to Preferences and Settings and then select Communications. To opt-out of receiving text message communications, text STOP to 588588 at any time.

No, you can only access your account and points balance using your PC Plus™ card, PC Plus™ mobile app, or PC Finanical® card that has been registered with the PC Plus™ program.

Yes. If you’re a PC Financial® customer, your debit or credit card is all you need to earn even more points at participating stores. Simply register your card online to enjoy all the benefits of the program.

You’re already a member. Your debit or credit card doubles as a PC Plus™ card. All you have to do is visit pcplus.ca, click “Join Now”, choose “I have a PC Financial® card”, then enter your card information.

You’ll earn even more points at participating stores and you’ll also have access to great features, including the Dinner Suggestions, Shopping List and Meal Plan.

Yes. Simply download the PC Plus™ app on your mobile device, then follow the instructions to register with a PC Financial® card. If you already have the app, contact us to link your PC Financial® card to your PC Plus™ app. You may be asked a few questions to verify your identity.

No. PC Financial® accounts can only be registered online for the PC Plus™ program by the primary cardholder to whom account statements are addressed.

Yes. As a PC Financial® customer, you are already part of the PC Plus™ program. However, to access certain personalized features like Offers, Recipes, Shopping List and Meal Plan, and to earn even more points at participating stores, you will first need to register your PC Financial® account at pcplus.ca or on the PC Plus™ app. Your PC Financial® card will then double as a PC Plus™ card – it’s all you need to enjoy all the program benefits.

Yes. Your existing PC® points are the same points earned through the PC Plus™ program. As a PC Financial® customer, you will need to register your account at pcplus.ca, or on the PC Plus™ app. Once you do, you can earn even more points every time you shop at participating stores.

Make sure the name on your card and the last four digits of your card are entered correctly. Also, check to see if you’ve already registered with a PC Financial® card. If you’re still having trouble, contact us for assistance.

You can have a PC Plus™ card and a PC Financial® card. Just make sure they’re both registered on the same account. If you registered both cards separately, you you can combine the accounts online by selecting Combine Accounts under the ‘My Account’ management functions. Please note, this function is only available online through the President’s Choice®, Atlantic Superstore, Dominion, Extra Foods, Fortinos, Loblaws, Loblaws City Market, Maxi, Maxi & Cie, No Frills, Provigo, Provigo Le Marché, Real Canadian Superstore, Save Easy, Valu-mart, Your Independent Grocer, and Zehrs websites. It is not available on pcplus.ca.

Yes, you will still earn points on any purchases you make with your PC Financial® MasterCard® anywhere you shop, just as you do today.

PC Plus™ is the name of the points loyalty program. If you choose to register your account at pcplus.ca or on the PC Plus™ app to receive personalized offers to earn more points in-store, you will be subject to the PC Plus™ program’s Terms of Use. If you do not register online, you will continue to be subject to the terms and conditions of the PC Financial® card product you hold, and to the terms of the loyalty program in effect before the program changed its name.

To change the address or name associated with your PC Financial® account(s), please call the customer service number on your current PC Financial® card(s).

For technical support, you can send us an email or contact us for assistance. Please do not include any confidential information such as your account number or a credit card number in an email.

Check to make sure you are entering the correct email address and password. If you’ve forgotten your password, we can reset it for you. Simply click the Forgot Password link during the sign-in process.

If you encounter a problem, please contact us and we will make sure it is promptly resolved.

If your phone was accidentally deactivated from your PC Plus™ account, simply reinstall the app on your phone and sign back in with your email address and password. The PC Plus™ app will automatically sync your account to your phone. Follow these instructions to reinstall the app:

iTunes Store : http://www.apple.com/support/iphone/assistant/application/#section_6

Google Play (for Android and BlackBerry devices) : http://support.google.com/googleplay/bin/answer.py?hl=en&answer=113409

If you install the app on your phone and another PC Plus™ member signs in, they will be able to use the features of the app; however, their barcode and device ID will be unavailable. Which means they won’t be able to use your device to earn and redeem points in-store.

You might have signed in to an account that is different from the account you used when you originally installed the app on your phone.

At this time, points can be earned when you buy gas but cannot be redeemed towards the purchase of gas. Members, however, can redeem their points in participating stores toward dollars off their grocery bill, with a minimum redemption of $20. See [section for how I redeem points]

If a customer does not identify themselves as a PC Plus™ member when prompted, they will continue to earn Superbucks as they always have. The value is the same for both programs. PC Plus™ and Superbucks cannot be combined.

You can earn points on gas purchases at the following stores across Canada where there is a gas bar: Atlantic Superstore, Extra Foods, Fortinos, Loblaws, Loblaws Great Food, Provigo, Maxi, Nofrills, Real Canadian Superstore, Your Independent Grocer, and Zehrs. Please use the store locator to find a participating store near you.

Yes, the PC Plus™ app can be used in the Kiosk to buy gas. For customers who pay at the pump, you will need a plastic PC Plus™ card or your PC Financial® card that has been linked to the PC Plus™ program.

Visit My Account, go to Preferences and Settings and then select Communications. Within this section, you can choose to receive communications by email and select the language you would like to receive them in. If you want to change the email address your communications are sent to, you’ll need to update your sign in details.