Frequently Asked Questions
We require you to register on our site so we can capture the appropriate information that will be required for you to place an online order with us. Please be assured that we only use your information to provide you with the best possible customer service. We do not share any of your information with any third parties.
For home delivery, we currently charge $5.99 CDN for all print orders delivered within Canada. There is no charge if your order is shipped to one of our stores listed on the website.
Yes, matte and gloss finishes are available for prints up to 8x10.
photoLab.ca accepts payment by MasterCard or Visa. For in store pick-up orders, credit cards, debit cards, cash and PC Gift Cards are accepted.
Click the “Login” button at the top right of the photoLab.ca home page to start the process for retrieving a new password for your account. See below for detailed steps
Click Login (top right corner)
Click ‘Forgot password’
Enter email address, click ‘submit’
Login to your email account
Check your inbox & spam folders for an email from photoLab containing the new password
Click the link in the email, enter the password which was emailed to you in the ‘Current Password’ box
Enter your new password.
There are no credits on the current photoLab.ca website. Please contact our customer service at firstname.lastname@example.org to answer any questions relating to credits.
photoLab.ca will keep your images and any projects you have worked on for 90 days. You are able to extend this time by an additional 90 days by logging into your account or placing an order with photoLab.ca. photoLab.ca will notify you via email before removing any photos from the website.
When you upload your photos, a copy is transferred from your computer to the photoLab.ca website servers. photoLab.ca does not keep copies of your photos once they are removed from the website.
To ensure you are getting the best quality print, use the maximum resolution uploader on photoLab.ca. photoLab.ca will warn if some or all of your photos are not suitable for printing
Resolution is the combined effect of a number of factors, including lens sharpness, contrast range, focus accuracy, and shutter speed; image resolution is generally a measurement of how much information is stored in a digital photo. Resolution is measured in pixels for digital cameras, pixels per inch (ppi) for scanners or monitors, and dots per inch (dpi) for printer output. For example, an image's resolution is the product of the number of pixels in the width and height of the image. This may be described as being 640 x 480 or 307200 pixels. Higher resolution photos have more pixels, and while they allow for more detail, they result in larger file sizes. The more pixels that an image contains (higher resolution), the better the picture.
For orders shipped to home, we use Canada Post Expresspost. Orders shipped to one of our stores can be picked up at the photoLab counter or at the customer service desk. If you are picking up your order in store, you should have the order number from your email confirmation with you to identify your order.
Yes! Now, you can pick up your prints at selected stores. There will be no delivery charge for this service, please check out our website for store locations near you. We do not offer in-store pick-up on photo gifts.
Ensure that you are entering the correct credit card number and expiration date. If you are still having trouble, use the Contact Us form to explain your problem. Be sure to include any errors that you were given during your attempts. Do not include your credit card details.
Delivery times vary from 1 day to 15 days what product is ordered or which service level is selected. See below for details.
Regular prints (4x6, 5x7, 8x10)
For stores that are setup to print online orders in store:
1 business day
For stores that are not setup to print online orders and for all orders shipped to home:
5-7 business days
Specialty prints/ Photo gifts (excluding Canvas):
5-7 business days
Any canvas print orders will be delivered within 12-15 days
Speed varies depending on your computer, your connection speed to the Internet and the file size of your image.
photoLab.ca offers two different uploaders. Select our express uploader for a fast upload or the maximum resolution uploader to upload full size photos for use on larger products.
Photos can be added from your computer using our photo uploader or added from your Facebook account.
photoLab.ca offers simple-to-use photo editing tools that allow you to crop, reduce red eye and apply many other photo enhancements. To access the photo editing tools, click on your album, click on the edit icon under your photo
We use the highest quality archival print paper to print your images. This will ensure your pictures do not fade and will retain their true qualities for years to come. Archival paper combined with the most technologically advanced printing equipment produces a quality print that not only gives you maximum performance from your digital camera, but is also far too difficult and expensive to do with home equipment.
Cancellation of an order is not possible after photoLab.ca has sent an order confirmation and shipping notice email to you. photoLab.ca orders are sent instantly to a production to ensure you get your order as quick as possible.
If you are unsatisfied with your order, please contact customer service at email@example.com.
Once your images appear in your album after uploading, you are able to build and create any product available on photoLab.ca. Use the top menus to locate products such as, photobooks, greetings cards and more! If you require further assistance with creating products photoLab.ca does offer tutorials.
On some computers, uploading images can cause the computer to become unresponsive as it processes and transmits the images. Let the uploader process the photos and if after a couple minutes the photo uploader is not progressing, please contact customer service at firstname.lastname@example.org.
Yes. When you enter information on the photoLab site, the information is encrypted using the highest standard available, 128-bit security software to send and receive any credit card information for your orders. Encryption is the process of taking the characters you enter at your computer keyboard and scrambling them into bits of code before transmission. The bits are securely transmitted over the Internet to be deciphered when received by photoLab's Online Internet Service Provider (ISP). To anyone else, the information would be unreadable.