Frequently Asked Questions

Please visit us at our corporate website at http://www.loblaw.ca/English/Careers/default.aspx for our online application process.

We have several buying offices. Proposal packages should be faxed to the appropriate buying office for consideration. Kindly call 1-800-296-2332 for more information.

Please visit our corporate website at http://loblaw.ca/English/responsibility/our-principles/make-a-positive-difference-in-our-community/default.aspx for guidelines and information on how to submit your request. You may also forward a formal letter to:

Loblaws Corporate Donations
1 President's Choice Circle
Brampton, Ontario
L6Y 5S5

Differences between banners such as Superstore and Loblaws are driven by our mission to be Canada's best food, health and home retailer by exceeding customer expectations through innovative products at great prices.
We know that all our customers are unique, and we've created unique experiences in each of our banners: Superstores offer expanded beauty, home and general merchandise sections with lower-cost service models from what you know in Loblaws. Great Food stores offer some unique, market specific service ideas and food products in select locations.

For the hours of operation for your nearest store, please visit the Store Locator on our site. The following stores in Ottawa are open 24 hrs: McArthur Avenue, Baseline Road, Rideau Street, Bank Street.

Most stores provide free customer parking. Time restrictions may apply. Please feel free to contact your store of choice directly for further information. Visit the store finder on our site for more information regarding our stores.

We accept PC Mastercard, Visa, Mastercard, Interac, and cash.

Loblaws is dedicated to providing the maximum amount of savings for our customers. To keep our prices as low as possible, we must also keep our costs low. There are a number of ways in which we try to do this. Accepting MasterCard and Visa as the only form of credit card payment is another example of how we keep our costs down. American Express is a more expensive form of credit to our business, which is why we chose to carry only MasterCard and Visa much in the same way that we may only carry certain national brand groceries if they represent greater value for our business and our customers. Using President's Choice MasterCard reinforces our mission of offering our customers innovative products at great prices. It is a no fee card with a tremendous loyalty program which provides our customers with "PC points" which can be redeemed for free groceries and other rewards.

You may obtain an application at any of our stores. Online applications are also available at www.pcfinancial.ca.

If a House Charge Account is available to your location, you can receive an application at the customer service desk. The application will then be processed at Head Office and you will be notified of your approval.

Gift cards can be purchased and redeemed at any of our stores. If you would like to purchase a larger amount of gift cards in excess of $2000.00, please contact us at the following:
Phone: 1-877-776-8446
Email: pcgiftcards@loblaw.ca
Fax: 866-277-5077 and we will gladly assist you.

Gift cards are redeemable at Club Entrepot, Extra Foods, Fortinos, Independent Grocers, Loblaws, Loblaw Great Food, Maxi, Maxi and Co, No Frills, Provigo, Save Easy, Real Canadian Superstore, Atlantic superstore, SuperValu, Value-mart, Wholesale Club, Zehrs markets, Zehrs Great Food.

Yes, these are available at the customer service desks at all our stores.

You may forward your request along with your full address to Customer Relations Department at:

Loblaws Customer Relations Centre: Toll Free 1-800-296-2332
Customer Relations Hours of Operation: Monday to Friday 8:30am-5:00pm

Our goal with this program is not to produce additional revenue: it's to reduce the overwhelming number of plastic bags currently in use. Canadians take home approximately 55 million plastic bags each week. As the largest national food retail store in Canada, we estimate that this significant move will result in a 55 per cent decrease in the number of plastic shopping bags it distributes and help to eliminate one billion plastic shopping bags from landfills in 2009. Ultimately, we believe this will benefit us all.

A portion of the proceeds from the charge on plastic shopping bags from Loblaw corporate stores will be donated to WWF-Canada to support environmental programs. WWF-Canada shares our deep commitment to respect the environment and has demonstrated its ability to drive positive results in helping Canadians take action on the environment. Any resulting surplus, if applicable will be reinvested in the business- in price and customer service.

Please visit us at www.pccookingschool.ca for locations and registration. For assistance, please contact 1-800-296-2332 Extension 3.

We constantly challenge ourselves to find greater efficiencies in order to provide faster service while keeping our prices competitive. The Bag-Your-Own program was implemented in a further effort to provide the fastest possible experience at check-out. In addition to ensuring that cashiers are freed up to process a greater number of customer orders, the program also provides the further benefit of lower pricing throughout the store attained by labour savings. In the Loblaws Great Food stores we always have and will continue to bag customer’s groceries.

Any corporate brand label can be returned to any corporate Loblaw banner store.

Loblaw Companies Limited is committed to recycling as much material as we can. To ensure that the millions of boxes we receive are recycled in our national programs, they may not be readily available for our customers. In addition to our national recycling programs, No Frills stores have a tradition of reusing cardboard boxes by providing them to customers for their groceries. For more information on our recycling programs and other environmental initiatives, please click to our Corporate Social Responsibility Reports for the way we do business.

In reviewing our store formats across the country it became apparent that the same products are located in many different areas of each store, and we have been trying to determine the most appropriate consistent location for these products in all of our stores. Accordingly, we are attempting to align our stores with a pattern that is consistent with the shopping habits of the majority of our customers. For example, the store departments will be arranged to go from non-food (i.e. pet, paper, laundry, cleaners, etc) to beverage and snack followed by cooking, ethnic, baking, lunch categories, breakfast and finally dairy/frozen. Having said this, these store transitions are always motivated by a desire to improve the shopping experience of our customers, not to overwhelm or frustrate them.

When purchasing a random weight item, the price will only have the price per /lb or /kg on the sticker as there is no way to weigh and price these items prior to them being placed on the reduced rack.

All products that are scanned will have the original price stated on the reduced sticker.

Returns with Original Receipt: Merchandise may be returned for exchange or refund within 14 days of purchase with original tags and packaging. Exchange only after 14 days. Some exceptions apply.

Returns without Original Receipt: Exchange may be offered for product in its original package, depending on condition of product and date of purchase. Photo identification may be required.

Home, Electronics and Leisure: All sales are final after 30 days. Software, VHS’, CD’s and video games are only refunded when in original sealed package, with exchange for same item being offered if the product is opened and defective.

The Try It You’ll Love It Guarantee™: If you are not completely satisfied with the quality of any President’s Choice® food or no name® food products, Teddy’s Choice® or Exact® products, simply return it along with receipt or original package for and exchange or refund.

All sales are final on: Gift cards, phone cards, special event tickets, books, newspapers, magazines, pierced earrings, hats, underwear, opened packages of sheets or pillows, prescription drugs, tobacco, lottery, seasonal event merchandise and clearance items.

How can I order flowers?
Flowers can be purchased online at www.flowermarkets.ca, by phone at 1-800-472-7363 or directly by calling an individual store. Visit the store finder on our website to locate more information.

Do stores prepare fruit baskets?
Fruit baskets can be ordered through our floral departments and Salad bars. Kindly contact your closest store for more information. Visit the store finder on our website to locate more information.